30-Day Return Policy
Chatham hopes you are happy with your new purchase, but in the event you are not fully satisfied, we will gladly accept returns within 30 days of the invoice date. This includes all jewelry and lab-grown diamond orders. All sales are considered final after 30 days.
Any merchandise returned to the office will require a Return Authorization. Please call us at 800-222-2002, to obtain an RA number. The RA number given will expire within one week of issue date. All packages sent with an expired or missing RA number will be refused.
Any and all Certificates of Authenticity issued with your purchase need to be returned.
Please return all items to:
Attn: Returns Dept.
300 Rancheros Drive, Suite 375
San Marcos, CA 92069
Once the returned merchandise is received, we will issue a credit in the same method as the original form of payment. Please allow 8-10 days for the full processing of the return and refund.
Any and all Special Orders are a final sale. We will not accept returns on any orders that required custom work and/or cutting.
If you have any questions, please contact 800-222-2002, Ext. 111
Note: Chatham reserves the right to refuse any package that does not qualify as an acceptable return